Privacy & data handling

K·PARCEL collects only the personal data needed to forward and proxy-buy your orders. This page explains what we hold, why, for how long, and who we share it with.

1. What we collect

• Account: your name and email (verified via Google sign-in).
• Profile & recipient: your name (Latin), phone, country, postal code, and address.
• Orders: item links and prices, payment/refund records, package weight, tracking numbers, and inspection photos.

2. Why we use it

Only to take and quote orders, receive/inspect/ship your items internationally, file customs declarations, and answer your inquiries. We do not sell your data to third parties for marketing.

3. Who we share it with

• Carriers (EMS, DHL, etc.): the recipient details needed to ship and clear customs.
• Payment processors (PayPal / card PG): the data needed to take payment. Card numbers are handled by the processor — we never store them.
• Internal ops alerts (Telegram, Telegram FZ-LLC · UAE): when a new order arrives we notify our staff immediately. Only the order number, origin/destination country and tracking number are sent — never your name, address, phone or email.

The Telegram item above is a cross-border transfer — recipient: Telegram FZ-LLC (UAE); purpose: new-order operations alerts; retained in that chat after delivery.

4. How long we keep it

Order and payment records are kept for the period required by applicable e-commerce law, then deleted. If you ask us to delete your account, we remove everything except items we are legally required to retain.

5. Your rights

You can request to view, correct, or delete your personal data at any time — edit your profile on the My orders page, or contact us below.

6. Security

Traffic is encrypted over HTTPS, sensitive payment data is never stored, and operator access is limited to verified staff.

7. Contact

For privacy questions, use the 1:1 inquiry on the Help page.

8. Cookies & analytics

We use functional storage needed to keep you signed in. To measure how our ads and pages perform we may use Google Analytics and Google Ads; those cookies are set only if you accept them in the consent banner (the default before any choice is decline). Clearing your browser storage resets the choice.